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Key to the City™, United Kingdom.

Contact Us

We welcome all comments and suggestions from visitors to this community website. We are expanding this site to make Key to the City™ a more interactive experience.

Frequently Asked Questions

Can you answer questions or send out information about the cities you feature?

Unfortunately we don't have the resources to respond to individual visitor questions about the cities we feature. Please direct your questions to the Tourist Information Centre, details of which can be found in the Day Out section of the relevant city.

Will you list my event?

Whilst suggestions are welcome, we only have the resources to list major events that attract several thousand visitors for free. We are unable to respond to free event listing requests unless we are able to include them on our website.

If you would like a paid for events listing, please visit our Advertising section. In the future we hope to include a local events diary which members will be able to contribute to.

How does your rating system work?

The rating of a business is usually a very subjective matter. The service you get on one day by one particular member of staff can be completely different to someone else on a different day. We want to be as objective as possible and take an overall view of the business.

We are looking at value for money, the quality of what the business is offering, how the business treats their customers, repeated reports of the same problem at a business and how a business deals with complaints. Scores are based on either our own experiences, the views of our partners who work in that particular industry, scores from independent sites that we link to, members feedback through the comments section or an average of several web based scores including Google.
If you think our rating is too low or too high we'd love for you to let us know. Tell us your views, what score you think the business should have and a link to one, preferably more, independent web reviews of the business that justifies this.

I'm a business and would like to advertise or be listed on your websites.

Please visit our Advertising and Listing sections for more details.

You feature us on your site, can we update our listing?

Yes, if you are already listed on our site we are happy to update your details. We try to update cities as often as possible, with a major update and visit every year.

We have a free listings update period at the start of each year, but a charge may be payable outside of this time for listing updates due to the additional time it takes. Please visit our Advertising Section for further details.

We're an organisation that would like to work with you.

We believe in creating partnerships with local, independent businesses and groups. Please visit our Local Partners section for details.

Can you tell me more about the old postcards that you feature on your site?

We try to put as much information as we can about each postcard on our gallery listings but due to limited resources we are unable to respond to individual requests for further information.

Over 95% of the postcards on our website come from our community collection, the other 5% are scans from contributors. Many cards in our postcard collection are over 100 years old. Copyright is generally acknowledged to be expired (or now rests with the owner of the card). We don't charge a usage fee as such, but normally charge a small fee of £25 to go towards covering staff time/costs for fulfilling any requirements - this can really mount up with the numerous requests we receive. We can sometimes waive this fee if the use is for a television programme/community exhibition/gallery display for a credit to "Key to the City Guides". Please contact us below for more details.

Do you have any jobs going?

Any vacancies will be listed in our Take Part section.

Can I submit an article or photo gallery to your site?

From nightlife articles to gallery submissions, we welcome member contributions that are of the highest standards. More details can be found in our Take Part section.

I've spotted a mistake.

We would appreciate it if you could let us know so that we can correct it. Although we try to keep all our listings up to date, we realise that information changes from time to time.

A business that you list has closed.

Again, we would appreciate it if you could let us know so that we can correct it. Although we try to keep all our listings up to date, we realise that businesses close from time to time.

Can you send me a Key to the City™ map?

We are unable to mail out individual copies of the Key to the City™ maps. In the cities where we produce them, they will be available from the main tourist attractions and popular hotels.

I can't log into my user account.

Our member system is automated and case sensitive. Make sure that you are not using capital instead of lowercase letters, or vice versa. If you still cannot log in, please just create a new account as we are unable to send out individual members details.